(a) Commission
(i) CocoTutors will collect 50% of tutor fees for the first 4 weeks of active tuition. We will collect the amount for the agreed number of lessons to be completed, notwithstanding missed lessons due to sickness, etc. CocoTutors will collect the agent commission fees from the tutee/tutee’s parents directly, although in some instances CocoTutors will collect the fees from tutors instead (i.e parents would like to bypass the tuition agency, etc.). In this case, tutors have the responsibility to inform us via your respective tuition co-ordinators. Tutors shall not collect the agency commission from the tutees directly. Tutees who choose to bypass the agency and pay the commission fees tutors directly, shall be liable to pay the full commission amount and additionally, administrative fees incurred by the agency, if we fail to collect the commission amount from the tutor.
(ii) If tutee decides to cancel, terminate, or change tutors before the end of 4 weeks of active tuition, the commission will be adjusted accordingly to 50% in tutor fees of completed lessons. However, the commission will still be collected from the tutee or tutee’s parents directly, which would then be transferred to the tutor within 3 business days.
(iii) CocoTutors reserves the right to change commission if deemed necessary, such as nonfulfillment of tutor’s obligations. Tutees are liable to pay for all completed tuition lessons, regardless or how satisfactory the lesson was. For more information regarding our Commission Policy which supplements this set of terms.
(b) Payment
(i) CocoTutors will collect the commission fees from tutees or tutee’s parents directly via payment methods as stated here. The agent fees are to be paid by the tutee or tutee’s parents by the due date stated on the official email invoice. If there are any late payments made after 2359 on stated due date, the tutee will be subjected to a $5 administrative fee to cover the costs of chasing payments.
(ii) If there are any changes in tuition details, such as change in tuition frequency, hourly rates, that will lead to change in tutor fees hence commission, it is the duty and responsibility of both the tutee and tutor to inform the agency, CocoTutors, of the change. These changes must be mutually agreed between both tutees and tutors. We will then adjust our commission rates accordingly.
(iii)Any attempt to skip payment of the commission; failure to pay for the commission or unreasonable demands will result in the termination of your access to CocoTutors and our Services and you will be barred from future registration.
(iv) If there are disputes or concerns regarding tuition fees between tutors and tutees, CocoTutors will provide assistance, to our reasonable means, to help tutors to claim fees from clients and vice versa. However, CocoTutors shall not be legally responsible for any payment disputes between tutors and tutees. Refunds may be made to the client’s bank account in case of violations of terms because of the tutor’s fault, or other reasons.